PRIVACY POLICY

Last updated: 6 September 2026

Seasonlye Design / Seasonlye Art Room respects your privacy and is committed to protecting the personal information you provide to us.

  1. Information We Collect

When you visit our website, create an account, place an order or contact us, we may collect information such as:

• Your name
• Email address and telephone number
• Billing and delivery address
• Order and payment information
• Payment receipts and transaction references
• Personalisation details, including names, dates, colours and messages
• Photographs, keepsake details or other files voluntarily provided for a customised order
• Messages and enquiries sent through our website, WhatsApp or social media
• Basic website usage and technical information collected through cookies

  1. How We Use Your Information

We may use your information to:

• Process and manage your order
• Confirm payment and personalisation details
• Create your customised product
• Arrange delivery and provide tracking information
• Contact you regarding your order or enquiry
• Provide customer service
• Improve our products, services and website
• Prevent fraud and meet legal or record-keeping requirements

  1. Customised and Keepsake Orders

Information and materials provided for customised or keepsake orders will only be used to complete and manage the requested order.

We will not publicly share customer names, photographs, baby details, keepsake information or customised designs for marketing purposes without permission.

If you provide information relating to another person or a child, you confirm that you have the authority or consent required to provide it.

  1. Sharing of Information

We do not sell or rent your personal information.

We may share necessary information with trusted service providers involved in operating our business, including:

• EasyStore, which hosts and supports our online store
• Payment and banking service providers
• Courier and delivery companies
• Website, technology and customer-support service providers
• Government authorities when required by law

Only the information reasonably required to provide the relevant service will be shared.

  1. Storage and Security

We take reasonable steps to protect personal information from loss, misuse, unauthorised access, disclosure or alteration.

Information will be retained only for as long as reasonably required to complete orders, provide support and meet legal, accounting or business record requirements.

No online transmission or storage system can be guaranteed to be completely secure.

  1. Cookies and Website Analytics

Our website may use cookies and similar technologies to support functions such as shopping carts, customer accounts, website performance and usage analysis.

You may manage or disable cookies through your browser settings. Some website functions may not work correctly if cookies are disabled.

  1. Marketing Communications

We will only send promotional messages where permitted or where you have agreed to receive them.

You may ask us to stop sending promotional communications at any time. Messages required to manage an existing order may still be sent.

  1. Access and Correction

You may contact us to request access to or correction of your personal information, or to withdraw consent where applicable.

Some information may need to be retained when required by law or for legitimate order, payment, fraud-prevention or record-keeping purposes.

  1. External Links

Our website may contain links to third-party websites or social media platforms. We are not responsible for the privacy practices or content of those external services.

  1. Changes to This Policy

We may update this Privacy Policy when our business practices, services or legal requirements change. The latest version will be published on this page with its updated date.

  1. Contact Us

For privacy-related questions or requests, please contact us through WhatsApp:

https://wa.me/60125911078